Trade terms

Prices

• Prices are governed by a valid price list on the website. These are without VAT.
• Discount applies to all assortment.
• Validity of the price list is limited by issuing a new price list.

Payments for goods

• In the case of new business cases, we require payment in advance. Upon receipt of the payment, the order is released into production.
• In the case of long-term customers, payments are arranged on a contractual maturity basis after the delivery of the goods.

Transport of Goods

• Ex works
• For packing of the goods the surcharge in the amount of 5, – € / pallet is calculated.

For designers

• We offer cooperation. We will give you more information by phone.

Calculation program

• We provide free download on our website.

Handling of complaints:

• The goods claim must be applied together with the sales receipt.
• The deadline for settlement is 30 days according to the Commercial Code, but the simple cases are handled much faster.
• In case of minor defects of the electro-components, we offer accelerated processing in exchange for new ones without identifying the cause of the fault. If a defective component is first exchanged, we will send a new one free of charge. When requesting to send new components in advance, we bill them. In the event of a refund, we will issue a credit note.
• Damage to the luminaires by the carrier can only be claimed if the damage is recorded on receipt of the shipment from the carrier. No complaint can be filed without a record of damage!
• The costs associated with the claim can only be claimed after a prior agreement.
• Generally, higher claim costs than the value of the delivered goods can not be claimed.